FAQs

How much does shipping cost?

All our items are shipped out separately unless you buy two or more of the same thing.

If  an item is listed as FREE you only have to pay for the shipping cost to your location if you buy two or more of the item there is a discount on the shipping for the second third item.

If you buy a numbers item which are mixed between the FREE items and paid items the same above principles  apply.

Shipping can be delayed around the Chinese New Year as some of our suppliers take annual leave at that time.This may affect your order as not all our items have more than one supplier.

How do i check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase.

After an order has been placed, its immediately sent to one of our four fulfillment centers were we will ship your items within 1-2 business weeks Below are the expected delivery times.

 Do you deliver products internationally?

My Beauty Salon & Supply Store successfully ships A LOT of supplies worldwide each day We have many happy customers in every corner around the world,Occasionally we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our supplies is available to everyone.

I've placed and order with multiple items recently, can i combine item into one package?

Since we have 4 different warehouses we dont have all our products in one place, so when you order multiple items at a time,each item will be shipped separately.So you'll probably revive one item before the next. Dont panic if you didn't receive all of your items  at once. Rest assured they will get to you.

I've put a wrong shipping address and/or picked a wrong size/variant Can i change it?

I f this happens to you email us as soon as possible, we MIGHT be able to take care of it, However we cant promise anything as all of our items are usually processed immediately and  ship out the same day or a few days after. If your order has already enter the shipping process we wont be able to stop it. Contact us anyway we still  care, and we will  try to make it right for you.We  know how frustrating it can be to pay for something you cant use.

How Secure is my personal information?

My Beauty Salon & Supply Store adheres to highest industry standards to protect your personal detail are encrypted during transmission using SS{Secure Sockets Layer technology} which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.